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Service Planning Analyst with English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00608920


- Job description

Job description –  Service Planning Analyst

This role is part of the Connectivity & Compute Services function within the IS - Infrastructure Services for Accenture Unit.

The Connectivity & Compute Services Service Planning Analyst reports to the Product Lifecycle Service Planning Specialist and will work regularly with the key members of the client organizations, Global Strategy teams, Connectivity & Compute service owners and Technology Local Support (TLS) organizations. The mission of this team is to develop and maintain a strong service portfolio that is cost effective for Accenture and meets the customer’s desired outcomes and expectations. This will be governed by the Global Services Agreement and measured through existing and new service level and customer satisfaction metrics.

The Connectivity & Compute Services organization is defined as Accenture’s network, data centers and application hosting services.

The Service Planning Analyst will be responsible for:

• Driving and executing service planning activities as part of the annual and the ongoing planning cycles on behalf of Connectivity and Compute Services

• Owning Connectivity and Compute Services product catalogue and drive the formal structure, ensure it is published in ServiceNow and agreed with the service owners

• Acting as main point of contact for all service agreement topics related to network and hosting services

• Performing periodic reviews of customer requirements with CIO, Geographic IT leads and GDN account mgmt. as part of the annual Service Planning: Analyze requirements and determine target customer profiles, identify gaps and required changes

• Segmenting and structuring product offerings to align with business needs to manage costs/cost recovery accordingly

• Assisting in the development of new network/hosting products (to include defining specific offerings, service levels and costs plus cost recovery mechanisms and cost flows)

• Ensuring consistent and streamlined products are leveraged by all supported workgroups, eliminating duplicate products

• Supporting service managers to have a consistent and customer relevant view of services in production

• Defining and develop service planning and change management processes to support a structured product management

• Setting up and facilitating required meetings with customers and service owners including management of meeting materials as required

Working with:

• Service Directors and their teams to provide governance and service planning support

• TLS/Control Services- Strategy/GS/GDN teams to capture new/changing requirements and drive product change

• IS - Infrastructure Services for Accenture Commercial Team for product pricing/charging mechanisms changes or implementations

• IS - Service Level Management as for catalogue management and service agreements

• IS – ISA Planning team to define required changes and make them implemented

• CIO BIA Team and IS finance to build and maintain the back office and process flow for product subscription and financial mgmt.

• Other teams – CIO Communications etc., if applicable

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