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Payroll Administrator with Dutch

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00601312

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- Job description

Accenture HR Services – Prague Delivery Operations

Job Title:  Payroll Administrator with English and another specific language

Career Level: “12”

Span of Control: Role managed by the Payroll Admin Team lead



Job Summary: 

Payroll Administrator is responsible for direct and indirect contact with the customers of the client and aims to provide superior service in terms of timely and accurate inquiries management. This role is also responsible for timely and accurate processing of payroll inputs and execution of internal/external controls.
Furthermore, Payroll Administrators may be requested to be involved in cross-training for other processes or client, off-cycle transactional activities or continuous improvement projects. 


Responsibilities: 

Execute the process accurately and timely (processing payroll inputs and inquiries, performing controls)

Work strictly upon agreed processes, ensure the process documents are followed

Perform internal/external controls for quality assurance

Update/create process documentation as requested

Adhere to contractual service levels (SLAs, KPIs, RMs)

Actively contribute to knowledge sharing within the team

Actively participate in the identification of opportunities for process improvements

Participate in knowledge transfer if required

Support and sustain positive work environment that fosters team performance through own work and behavior 

Perform ad hoc tasks when necessary


Role Accountability:


Accountable for the quality and timely delivery of their own work

Adhering to processes and policies approved by client and Accenture


Operational tasks

Deliver a service to the client in timely and quality manner

Demonstrate excellent problem solving ability, escalates to expert or 

supervisor when necessary

Perform ad-hoc tasks as necessary

Flexible approach and actively look for ways to grow skills and experience 



Qualifications:


Education:    High School level acceptable


Language:    Fluency in English and at least one other European language related to service delivery


Work Experience:  Admin experience, see Skills requirements below  


Knowledge/Skills Requirements:


Strong detail orientation 

Strong displayed problem solving and analytical skills

Excellent client handling skills

Excellent communication and interpersonal skills

Stress resistant

Self-Motivated, positive attitude and approach

Flexibility to take on additional responsibility and tasks 

Payroll experience is an advantage

Customer service experience is an advantage


Business Area Specific Requirements:


Language and skill level – Fluent in service delivery language

Excellent MS Office skills (especially MS Excel)

SAP/CRM experience as advantage

Working hours – Country or client specific service delivery hours

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