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Client & Sales Support Analyst with English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00596200


- Job description

Key Responsibilities

• Support local Client and Sales Support teams (C&SS) and Alliances Sales Directors in resale opportunities.

• Support on Quote-Purchase-Invoice lifecycle (quoting, ordering, logistics, services, invoicing); creating/maintaining high levels of customer satisfaction in all client related situations; following all applicable resale policies. Identify and escalate any issue as appropriate; Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information.

• Manage vendor portals for deal registrations.

• Process of approval and support purchase orders in SAP and Ariba application

• Manage final invoicing activities required to get payment from clients; Investigate and resolve Accounts Payable invoices issues,

• Work effectively with third party Alliances Partners facilitating the delivery of our resale capabilities/offerings including logistics; deal execution, maintenance renewal and/or resale services.


Skill Requirements:

• Able to quickly absorb new information regarding clients/projects/processes and tools.

• Good interpersonal and communication skills.

• Able to work well with all levels of management, staff, other team members, outside clients and vendors.

• Advanced multi-tasking skills.

• Ability to independently solve problems and make recommendations.

• Excellent follow-up skills.





Work Experience: Minimum of 2 years of order management / accounting experience

Advanced knowledge of Word, Excel applications.

Advanced/basic knowledge of SAP

Advanced/basic knowledge of Ariba

Advanced level of English

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