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Network Engineer (DDIN)

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00592085


- Job description

Key Responsibilities:

 Support of DDIN solution for client

 Coordination with other technical teams to ensure service stability

 Review, approve and implement DDIN related changes

 Producing management information such as analysis reports, etc.

 Monitoring the effectiveness of the DDIN service and making recommendations towards improving the same

 Developing and maintaining the procedures, guidelines and processes

 Taking part in Service Improvement Programs

 Attend to customer complaints and escalations (out of business hours too) if any and involve other team members, leads and/or managers as applicable

 Leading troubleshooting bridge calls for all critical and major incidents

Required skills:

 In depth understanding of DNS, DHCP and NTP protocols

 Working understanding of Unix operation systems and Unix systems tools

 Working understanding Unix scripting (perl, bash, awk, etc.)

 High level understanding of IP network routing and firewalls.

 Able to work with users, vendors, project managers and other technical teams even when under pressure.

Optional skills (nice to have):

 Knowledge or expertise in Efficient IP solutions

 Experience with any other Enterprise IPAM solutions

 Knowledge of service delivery standards (ITIL/ISO)

 Experience in enterprise IT support

 Customer service skills and client focus

 Comprehensive verbal and written communication skills in English

 Ability to remain calm and courteous in periods of stress

 Ability to work on several problems simultaneously

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