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Business Operations Specialist in HR area

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00581504

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- Job description

The Business Operations Specialist supports the service delivery team(s) in managing resources, projects to meet both the goals of the business and client.

 

Responsibilities may include the development and execution of demand management processes, training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions.

 

Main area of activity is related to Global HR Administration Processes.

Responsibilities:

Execute service delivery functions to meet client requirements which may include:

  • Monitor and update client systems (i.e. transactions/data entry) for HR administration and other cases
  • Provide related statistics and reporting
  • Develop work instructions, process documents and communications
  • Ensure delivery teams' documentation is in accordance with the agreed ways of working
  • Analyze data, identifies and resolves discrepancies
  • Execute and/or coordinate testing of tools
  • Raise testing issues and monitor issue logs, escalate findings as per de agreed process to the designated contacts and retest when applicable
  • Manage different stakeholders and ensure a proper communication with the operational teams and the client counterpart
  • Identify continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

- Participate and/or lead some activities/projects for area of responsibility
- Demonstrate strong customer service in all activities, setting the appropriate example for other members of the team
- Train team members on new or enhanced processes & policies
- Provide ad hoc analysis and support for a different area of expertise
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training
- Develop and maintain global training / reference material for Operations
- Conduct client calls on specific activities. Focus on client outcomes, stay up to date and become involved in their projects and activities

Requirements:

  • Good knowledge of Microsoft suite applications (including Outlook, Word, Excel, PowerPoint, Visio, Skype for Business)
  • Experienced user of Excel, pivot tables, reports
  • Fluent English speaker
  • Knowledge of German, Dutch or Swedish is nice to have
  • Global HR Administration processes experience
  • Good communication (written and oral) and interpersonal skills
  • Good organizational, multi-tasking and time management skills
  • Flexibility and adaptability to a changing work environment
  • Team player
  • Previous system testing/implementation experience is nice to have

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