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Customer Service Agent with Slovak

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00566488


- Job description

As a Customer Service Agent, you will be mainly responsible for creation and booking of orders in our client's system, in addition to providing customer care in the following aspects:


• To proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a resolution that will achieve customer satisfaction

•  Proactively contact customers when service issues may affect delivery commitments, and understand customer needs in order to recommend appropriate solutions.

 • Follow all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy.

 • To provide the customer with suitable solutions relating to problem shipments or complaints

 • Researching problem shipment information, liaising with internal departments to find potential solutions that meet the needs of the customer

 • Provides regular updates to the customer in line with the agreed call back times and preferred communication channel

 • Recording undeliverable/unsendable solutions to hand over to operations

 • Preparing and distributing Customer letters if required



 • 0-2 years of previous experience in a customer service environment, including complaint-handling responsibilities would be a plus

• Written and spoken ability to communicate in Slovak for client interaction (B2 level required - CEFR standards) and English for Accenture communication

• Competent Microsoft Office user

• Ability to solve urgent matters and work under pressure

• You enjoy when things are in order and helping colleagues out


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