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HR Connect Agent with Spanish & English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00565418


- Job description

The HR Connect Agent resolves Accenture employee inquiries for his / her assigned portfolio / country in HR Connect field. The HR Connect Agent responds and resolves queries via phone and e-mail / service requests created through myRequests with a focus on service excellence and professionalism. 
Essential Functions of the Job:
  • Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified SLAs and KPIs.
  • Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
  • Escalate questions / situations to respective tiers.
  • Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
  • Remain updated with latest supporting applications, HR procedures and programs and business updates across Accenture.
  • Perform any projects/activities assigned by the Team Lead / Supervisor.
  • Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
  • Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
  • Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
  • Assist execution and implementation of process improvements in the team previously approved by Team Lead / Supervisor.

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