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Warranty Claims Specialist with English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00563016


- Job description

Warranty Claims Specialist is a member of the claim processing team. The Specialist works in validation system, on daily basis validates warranty claims reported from service vendors (third party), on monthly/bi-monthly basis calculates compensations for approved claims and prepares pro-forma invoices (either in handling system or in MS office tools). Also the specialist provides support to client’s local care team and to local service vendors, processes reference data changes for system updates and cooperates with validation tool support team.


  • Validate warranty claims according to regional policies
  • Manage unclear – on hold – repair claims
  • Provide support to service centers/client’s local care team
  • Communicate results of validation
  • Create pro-forma invoices/payment proposals based on country specific rules
  • Co-operation with other sub-teams
  • Processing team tickets and ensuring ticket resolution according to agreed timelines
  • Organize/participate the conference calls with agreed counter parts according to he agreed frequency, making notes and their follow ups
  • Process document creation/update
  • Reference data structure management, preparation for system update


  • High school diploma required
  • EU citizenship
  • Excellent command of English language (both written and spoken)
  • Very good PC skills – MS office
  • Knowledge of SQL is nice to have
  • Detailed oriented
  • Good analytical skills
  • Good communication skills and ability to build relationships with others
  • Ability to maintain and enhance professional relationships with clients
  • Knowledge of warranty policies and experience in data manipulation is a big advantage

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