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Receivables Management Analyst with Italy

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00562159


- Job description


This role involves managing the collections process for the EMEA market by liaising with both client  and Accenture resources to expedite payment and resolve any issues

 Responsibilities include:

Call clients following a well defined process to ensure invoices received, approved and negotiate payment date in accordance        with payment terms.

Work with other parts of the CCMS (OTC) Process

 Document calls and all communication in Collection Tool with updates,  and follow through to next steps as appropriate.

 Escalate disputes to Client team, understand and implement resolution as appropriate.

 Resolve bottlenecks preventing payment eg:client does not have copy invoice, no P.O. quoted.

 Negotiate promise to pay dates and escalate if agreement cannot be reached.

 Build and maintain strong relationship with both client and Accenture client team, to expedite payments and improve cash   flows.

 Report on key reasons for non payment and recommend remedial action.

Business Operator Mentality to be incorporated and addressed for each decision.

 Consistently reach collection target ,reduce Days Billing Outstanding and ensure  overdues are kept to a minimum.



Strong interpersonal skills will enable this person to communicate well with external and internal clients and customers at a variety of levels within the organisation.

Good communication and negotiating skills are critical in this role.

Self motivation is key to ensuring the ongoing success of this function.

A high level of organisational skills are required to ensure accurate records of contacts and reporting.

The ability to work to a well defined process, dealing with exceptions as they occur.

Strong numerical skills.


Relevant language as outlined

Qualifications / Experience:

Experience in a high value, high volume credit control environment highly desirable.

Other roles involving extensive Customer Contact will also be considered.

Fluent in  relevant language


The position reports to Receivables Management Lead


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