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Procurement Associate with English & Turkish

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00559268


- Job description

Key Responsibilities

Service Desk Support

• Provide telephone and email support to European and NA end-users

• Respond to Client queries in a prompt and accurate manner

• Assist end-users on the end-to-end procure-to-pay process (Requisitions, Orders, Contracts, Invoicing, Payments)

• Act as a trusted advisor regarding buying channels, use of preferred suppliers and payment terms… in compliance with the Client’s policies

• Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure 

Requisition Processing

• Approve Purchase Requisitions by determining quality and completeness of request based on defined set of rules

• Propose updates to the existing compliance tools

• Report on requisition enablement and compliance

Vendor Management

• Support enablement of suppliers

• Maintain the existing pool of vendors up to date to ensure buying opportunities

Contract Administration

• Resolve queries related to the contracting process

• Create and route contracts in the Contract Management tool per Client’s policies

• Enable contracts by creating/approving compliance terms

Performance Support

Opportunities to support team supervisors in non-operational activities

• Quality Check of the queries handled by the team

• Ensure respect of SLAs

• Handle escalations, carry out Root Cause Analysis

• Suggest and implement process improvements

• Report on team performance and compliance

• Prepare and provide trainings to team members

You will interface directly with suppliers and end-users (Client) either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the Procure-to-Pay processes.


Qualifications & Experience

• Outstanding communication skills

• Project management competencies

• Good interpersonal skills

• Team player

• Basic Microsoft Office Knowledge

• English, Spanish: Level B2. Other language is a plus (Russian, Italian, French, Portuguese, German, Spanish)

• Customer Service experience

• Procurement background is a plus


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