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Procurement Operations Associate with English & Italian

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00526139

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- Job description

Key Responsibilities

 
Service Desk Support:
  • Provide telephone and email support to European and NA end-users
  • Respond to Client queries in a prompt and accurate manner
  • Assist end-users on the end-to-end procure-to-pay process (Requisitions, Orders, Contracts, Invoicing, Payments)
  • Act as a trusted advisor regarding buying channels, use of preferred suppliers and payment terms… in compliance with the Client’s policies
  • Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure 
Requisition Processing:
  • Approve Purchase Requisitions by determining quality and completeness of request based on defined set of rules
  • Propose updates to the existing compliance tools
  • Report on requisition enablement and compliance
Vendor Management
  • Support enablement of suppliers
  • Maintain the existing pool of vendors up to date to ensure buying opportunities
Contract Administration
  • Resolve queries related to the contracting process
  • Create and route contracts in the Contract Management tool per Client’s policies
  • Enable contracts by creating/approving compliance terms
Performance Support
Opportunities to support team supervisors in non-operational activities
  • Quality Check of the queries handled by the team
  • Ensure respect of SLAs
  • Handle escalations, carry out Root Cause Analysis
  • Suggest and implement process improvements
  • Report on team performance and compliance
  • Prepare and provide trainings to team members
 
You will interface directly with suppliers and end-users (Client) either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the Procure-to-Pay processes.
Qualifications & Experience
  • Outstanding communication skills
  • Project Management competencies
  • Good interpersonal skills
  • Team Player
  • Basic Microsoft Office Knowledge 
  • English, Italian : Level B2 to C1, Other language is a plus (French, Spanish, German, Turkish,  Portuguese)
  • Customer Service experience
  • Procurement background is a plus 
  • Flexibility to work according to the planned schedule:
    • EMEA: 08:00-17:00
    • NA: 14:00-23:00

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