Skip to main content Skip to Footer

Job Listing

Service Planning Specialist with English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00512549


- Job description

The Service Planning Specialist will be responsible for:

• Driving and executing service planning activities as part of the annual and the ongoing planning cycles on behalf of Connectivity and Compute Services

• Owning Connectivity and Compute Services product catalogue and drive the formal structure, ensure it is published in ServiceNow and agreed with the service owners

• Acting as main point of contact for all service agreement topics related to network and hosting services

• Performing periodic reviews of customer requirements with CIO, Geographic IT leads and GDN account mgmt. as part of the annual Service Planning: Analyze requirements and determine target customer profiles, identify gaps and required changes

• Segmenting and structuring product offerings to align with business needs to manage costs/cost recovery accordingly

• Assisting in the development of new network/hosting products (to include defining specific offerings, service levels and costs plus cost recovery mechanisms and cost flows)

• Ensuring consistent and streamlined products are leveraged by all supported workgroups, eliminating duplicate products

• Supporting service managers to have a consistent and customer relevant view of services in production

• Defining and develop service planning and change management processes to support a structured product management

• Setting up and facilitating required meetings with customers and service owners including management of meeting materials as required

The role requires someone with the following basic qualifications:

• 3+ Years’ experience in IT service management and preferably ITIL certified (in capability module related to ‘catalogue management’)

• Basic financial skills in a comparable position

• Excellent communication and presentation skills

• Great negotiator with customers and providers

• Complex problem solving and ability to think creatively

• Solid understanding of Accenture’s network + security products

• Ability to build and maintain relationships across global, virtual teams

• A self-starter with ability to work with limited daily supervision

• Ability to build and develop and maintain customer relationships

• Competent in Microsoft Office suite of products (Word, Excel, PowerPoint)

• Understanding of Accenture’s network and hosting environment

• Understanding of Accenture internal IT organization

• Inter-cultural awareness (principles behind working in a geographically dispersed environment across time zones and cultures)

• Engineering, computer science or MIS degree from 4 year university preferred but not essential

Find a job

Start your search here: Enter job title, skill, experience level or city