Skip to main content Skip to Footer

Job Listing

Proc-Ops with English & German

Job Location: Prague

Job Number: 00478411


- Job description

Objectives of Role


Helpdesk Agent


• Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers


• To pick up the telephone promptly as a priority over all other activities


• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base


• To provide timely, accurate and relevant service related information in order for them to be delighted


• Solves problems largely by precedent with referral to detailed instructions/procedures


• To ensure the continuous improvement of response time to complaints and queries


• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom


Core Competencies


Aptitudes (functional skills)


• Very good communication and managing skills, ownership, willing to solve the issues, flexibility, detail oriented


• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers /  customers on a regular basis)


• Procurement and analytical background is a big advantage


Technical Skills


• PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) essential.


Other Expectations


• Good written and spoken language skills (language as per the form)


• Good  written and spoken English skills

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.