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Proc-Ops with English & German

Job Location: Prague

Job Number: 00478411

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- Job description

Objectives of Role

 

Helpdesk Agent

 

• Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers

 

• To pick up the telephone promptly as a priority over all other activities

 

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

 

• To provide timely, accurate and relevant service related information in order for them to be delighted

 

• Solves problems largely by precedent with referral to detailed instructions/procedures

 

• To ensure the continuous improvement of response time to complaints and queries

 

• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom

 

Core Competencies

 

Aptitudes (functional skills)

 

• Very good communication and managing skills, ownership, willing to solve the issues, flexibility, detail oriented

 

• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers /  customers on a regular basis)

 

• Procurement and analytical background is a big advantage

 

Technical Skills

 

• PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) essential.

 

Other Expectations

 

• Good written and spoken language skills (language as per the form)

 

• Good  written and spoken English skills



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