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Procurement Associate with English & French

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00448393

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- Job description

Help Desk Support:

 

• Handle, research, and resolve phone and email inquiries for Client employees regarding complex procurement related queries

 

• Ensure processing of transactions / calls by all team members in a prompt and accurate manner as per defined Desk top procedures

 

• Suggest and implement process improvements in team operations

 

• Generate daily, weekly and monthly reports for compliance and MIS

 

• Help team members in solving complex requests

 

• Audit pre-determined number of calls, emails and CRM requests for all team members

 

• Discuss quality audit feedback with team member(s) and give feedback to team members on the same day

 

• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center

 

• Management of SOP’s, DTP’s, checklists etc

 

• Manage Quality check process 

 

Main Accountabilities

• Receive proposals from individual suppliers for goods or services

 

• Verify requisition is accurate and contains updated requirements and information per agreement.

 

• Conduct Purchase Requisition quality check: For complex Purchase Requisitions / complex categories check PR information against given templates to determine completeness and compliance of PR (PR and template in local language)

 

• Provide telephone and email support during the hours of the office business hours operation

 

• Support team supervisor and SDL in non-operational activities

 

People Management Responsibilities

 

• No direct line reports

Client Customer Responsibilities

• Will be required to interface directly with clients, hence must have excellent communication skills – communicative

• Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure 

 

• Handling escalated / sensitive senior management calls

 

• Support Internal / regulatory audits by providing the detailed documentation specified by the audit team for their area of work

 

Requisition Processing:

 

• Pre-qualify request by determining quality and completeness of request based on defined set of rules for complex requests

 

• Identify and source potential suppliers based on the requirements provided by client

 

• Obtain and analyze quote/pricing from preferred or contracted supplier  and submit for approval

 

• Create Purchase Orders (PO), PO amendments / deletions based on requests

 

• Attempt to resolve outstanding issues arising in connection with procurement processes in Accenture and client`s tools

 

Spot Buy:

 

• Verify purchase request quality and correct buying channel, align with end users on missing details by using phone / client tool

 

• Execute day-to-day spot buying of indirect goods over requisition tools (occasionally via phone and e-mail) -  typically from a preferred supplier

 

• Execute value purchase requisitions

 

• Identify and advise customer on possible modification from original requests (e.g. more cost efficient alternatives exists)

 

• Request supplier quotes based on the agreed process, follow on and support response for raised questions

 

• Select a supplier according to the defined strategy in the category

 

• Support the client with the optimization of category policies by regular creation / update of category cards, provide input on local spend situation and category practices

 

• Act as a link between the client users and the vendors

 

• Ensure proper escalation path in case of business issues identified

 

• Ensure correct tracking and regular / ad hoc reporting based on client request

 

• Provide on time and relevant feedback regarding business status to team leader, prepare inputs for calls with the client

 

Help Desk Support:

 

• Direct communication with users and suppliers via phone and email

 

• Solving issues arising in connection with procurement processes in Accenture and client`s tools

 

Main Accountabilities

 

• Receive proposals from individual suppliers for goods or services

 

• Verify requisition is accurate and contains updated requirements and information per agreement.

 

• Conduct Purchase Requisition quality check: For complex Purchase Requisitions / complex categories check PR information against given templates to determine completeness and compliance of PR (PR and template in local language)

 

• Provide telephone and email support during the hours of the office business hours operation

 

• Support team supervisor and SDL in non-operational activities

 

People Management Responsibilities

 

• No direct line reports

 

Client Customer Responsibilities

• Will be required to interface directly with clients, hence must have excellent communication skills – communicative

 

 

Core Competencies

Functional skills

 

• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers /  customers on a regular basis)

• Procurement and analytical background

 

• Good communication skills

 

Technical Skills

 

• Good computer literacy (e.g. Word, Excel and PowerPoint)

 

• Ariba or other eRequisitioning tools experience would be an advantage

 

Other Expectations

 

• Very good written and spoken English skills

 

• Very good written and spoken Swedish skills

Experience

 

• Procurement and analytical background would be an advantage

 

• SSC experience  is an advantage

 

• Experience in handling inbound international call center teams

 

• Excellent communication

 

• Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel and Internet Explorer

 

• Minimum Versant phone test score of 65+

 

• Should have completed voice and accent training (with neutralized mother tongue influence)

 

• Thorough understanding of call center parameters (AHT, ATT, Abandon Rate, FCR etc.)

 

• Superior communication and customer service abilities to include excellent verbal and written communication skills

 

• Able to demonstrated high performance in the previous organization during interview discussion

 

• Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills

 

• Ability to empathize with the customer

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