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HR Connect Agent with German & English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00429859


- Job description

The HR Connect Agent resolves Accenture employee inquiries for his/her assigned portfolio/country in HR field. The HR Connect Agent responds and resolves queries via phone and e-mail / service requests created through myRequests tool with a focus on service excellence and professionalism. 
  • Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified timelines
  • Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
  • Escalate questions / situations to respective tiers.
  • Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
  • Remain updated with latest supporting applications, HR procedures and programs and business updates across Accenture.
  • Perform any projects/activities assigned by the Team Lead / Supervisor.
  • Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
  • Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
  • Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
  • Completed at least High school education (advanced degree is a plus)
  • Fluent knowledge of German language (B2 – C1) and good knowledge of English language (B1 – B2)
  • Ability to analyze and solve complex issues
  • Excellent client handling skills
  • Willingness to learn HR processes and administration
  • Excellent communication and interpersonal skills
  • Self-Motivated, positive attitude and good working spirit
  • Proactive, taking initiative and actively think about improvements
  • Flexibility to take on additional responsibilities and tasks when required


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