The commercial construct also brought certainty around transformation and offered guaranteed year-on-year cost savings to shareholders. O2 also decided to include enhanced conditions in the deal for the transfer of O2 employees, guaranteeing employment for two years with the new provider after the contract was signed.
A cross-functional Telefónica team, Accenture and a team of City lawyers worked as one team to analyze bids, negotiate and ultimately contract a sustainable deal with their chosen outsourcing partner which allowed both parties to be successful.
The deal started on 1st July 2013 with 2300 Telefónica staff transferring to become employees of Capita, the successful winner of the contract. After this time, Accenture provided a managed service to O2 to set up a best-practice contract management organization. Given the scale and complexity of the deal, it was critical to ensure that both O2 and Capita were complying with the terms of the agreement, that Service Learning Agreements and milestones were being met, and that a true partnership model was being forged. After initially designing the future operating model, governance and team structure to manage the contract, Accenture helped to set up the key contract management processes, tools and governance that would support the smooth operation of the agreement.