The supply chain is a critical component of retail organizations, enabling the delivery of the right products to customers, at speed. Being seamless, dynamic and agile across all channels and at every node of the supply chain can help retailers optimize product availability and increase profitability.
Retailers need to evolve their supply chain to holistically manage inventory at the enterprise level, with real-time visibility, dynamic fulfillment and returns management to achieve seamless retailing. Additionally, customer-facing employees should be trained and have these skills, in the stores, at distribution centers and in call centers.
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