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The future of the state government workforce

September 26, 2021

2-MINUTE READ

In brief

The future of remote work for states

As state workers went remote during the pandemic, CAOs observed two top practices: affording workers flexibility and giving them the right technology.

Diversity, equity and inclusion in government

A CAO’s top DE&I challenges include staff lacking self-awareness about their own biases and the need for data to help identify opportunity areas.

Innovating in a new era: The role of the CAO

CAOs will continue to play a key role in driving lasting change and accepting greater risk to implement new ways of delivering services.

About the Authors

Kelly Rogers

Senior Manager – Public Service, North America


Bill Kilmartin

Former Comptroller – Commonwealth of Massachusetts


Jenny Brodie

Senior Manager – Health & Public Service, Research


Pam Goins

Executive Director – National Association of State Chief Administrators


Jamie Rodgers

Consultant – Public Service, North America


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