From now on, the battle for mindshare—and market share—will rage on digital marketplaces. To win, brands must repair broken omnichannel experiences. They must communicate their distinctive value at the point of sale. This requires a marketplace strategy that harnesses brand stories to spark preference and purchasing. The key is to deliver convenience and one-click customer journeys with creative storytelling that puts brand experience on the digital shelf.
More than $17 billion in sales shifted from large to small CPG players between 2013 and 2018 in the United States.
– Source: Forbes
Where did the brand go?
Four trends defining the landscape reveal what manufacturers should know about brand storytelling on digital marketplaces—and why it matters so much.
Taking back control
Taking back control in this brave new world of digital marketplaces starts with accepting two fundamentals.
Bringing back the brand
Brands need a unified story that brings the brand into the entire shopping experience.
Roald van Wyk
Lead – Brand Experience for Commerce, Accenture Interactive, Global
Managing Director – Accenture Song, Omnichannel Commerce Global Lead
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