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Four consumer banking trends show new future of banking

Customer needs and behaviors will shape the future of banking. What changes must banks start making to succeed?

A recent Accenture survey of more than 4,000 consumers in the United States and Canada reveals how customers want to bank—today and tomorrow.

Findings indicate the customer is in the driver’s seat—and banks must deliver a new service proposition or risk attrition. Learn more about the consumer trends that are shaping the future of banking.