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With increasing customer expectations and industry disruption, Industrial Equipment companies need to reorient their products, services, processes and workforces to deliver desired customer outcomes. Technology is a critical enabler. But functionality alone is not enough. To win, businesses must account for human behavior and provide great customer experiences, as well as help their customers and workforce achieve their goals. |
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PEOPLE PLUS TECHNOLOGY
FIVE TRENDS
AI IS THE
NEW UI
FINDINGS AND IMPLICATIONS
AI can help deliver connected products and services that are easier and more intuitive to use.
Data is the “new currency” and essential for AI implementation. So transparent, ethical data policies are critical.
WHAT INDUSTRIAL EQUIPMENT EXECUTIVES CAN DO
Understand how data is currently being used; ensure practices will reinforce customer trust and are communicated through multiple channels.
ECOSYSTEM
POWER PLAYS
FINDINGS AND IMPLICATIONS
A rapid evolution of ecosystems in the Industrial Equipment sector is breaking the rules for how and where business is done.
WHAT INDUSTRIAL EQUIPMENT EXECUTIVES CAN DO
Understand customer preferences and harness ecosystems to deliver what customers value, as well as offer more products as a service.
WORKFORCE MARKETPLACE
FINDINGS AND IMPLICATIONS
Executives recognize their workforce requirements are changing and that they do not have in-house talent with needed capabilities.
WHAT INDUSTRIAL EQUIPMENT EXECUTIVES CAN DO
Understand sourcing requirements for new ways of structuring work, and enable task completion through technology.
DESIGN FOR
HUMANS
FINDINGS AND IMPLICATIONS
In what Accenture calls Industry X.0, smart and connected products are designed from the start based on customer input.
WHAT INDUSTRIAL EQUIPMENT EXECUTIVES CAN DO
Industrial Equipment organizations need to pivot from offering services and products to providing outcomes that customers value.
THE UNCHARTED
FINDINGS AND IMPLICATIONS
Over a quarter of executives admit that their data privacy codes and policies are reviewed less than once a year.
WHAT INDUSTRIAL EQUIPMENT EXECUTIVES CAN DO
Industrial companies will need to look at new technologies, such as blockchain, that could help them operate in distributed manufacturing contexts in a transparent and trusted way.
AUTHORS
Eric Schaeffer
Senior Managing Director
Accenture Industrial and Product Lifecycle Services
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