Analytics solutions vary across marketing, clinical, operational and financial domains within the health industry delivering significant value to the overall organization. Accenture Healthcare showcases how cultivating and nurturing their BPO partnerships, organizations can leverage more sophisticated analytical solutions to predict responses more accurately and embed different actions and corporate responses into a business process itself. Here are some important questions health executives need to ask:
What are our business goals, and is the relationship with our BPO partner set up to dive those goals?
Are the proper incentives in place to produce the desired outcomes?
Cost savings and operational efficiencies are vital, but what else is the relationship providing in terms of helping our organization leverage information to serve customers better and drive new and innovative solutions?
Health organizations that can begin to be more comfortable with outsourcing a process from end-to-end because of the synergies that result from a holistic approach are seeing the elimination of inefficiencies of having different parts of the same process run by different providers.