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The annual Fjord Trends, now in its eighth year, shines a light on the most significant and emerging technology, design and business developments and describes how they will impact our world in the coming year.
Luis Villa, Strategy Director, Fjord, shares an overview of Fjord Trends 2016, and what he sees as a “megatrend” for utilities: One that marks a change from the architecture of the business defining customer experience, to customer experience defining the architecture of the business.
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