OTC | Collections Analyst: Claims and Deductions

COLLECTIONS RL

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

BRIEF DESCRIPTION OF THE ROLE  

The Associate is responsible for Claims management and obtaining timely invoice payments within prescribed payment terms to maximize A/R, % current, and minimize write-offs. The position can have regular contact with the client’s Sales/Operations Organization, other internal client areas, and external communication with the designated client base. An associate is expected to become the subject matter expert for the Claims and Deductions process.

RESPONSIBILITIES:

Claims and Deductions responsibilities:

• Review and analyze customer claims to determine validity.
• Investigate discrepancies by coordinating with sales, customer service, and logistics departments.
• Process valid claims accurately and in a timely manner.
• Follow DTP for managing and processing all claim types according to their specific lifecycles.
• Dispute all logistics claims on the appropriate timelines.
• Collaborate with internal teams to resolve Deduction invoice issues and prevent future occurrences.
• Maintain detailed records of Claims and Deductions and their resolution efforts.
• Responsible for gathering support documentation, validating the promo code, and processing all Promotional claims following the right breakdown by product, quantity, and price.
• Reconcile customer accounts and ensure all claims and deductions are accounted for correctly.
• Act as the primary point of contact for customers regarding claims and deductions inquiries.
• Provide clear and concise claims settlement notes and explanations to customers and internal stakeholders when needed.
• Escalate internally any claim where a resolution is not possible or dependent on the Client's approval/validation.
• Provide feedback to management on potential areas for efficiency gains.

Collections responsibilities:

• Responsible for collecting on customers based on agreed-upon criteria with the client and in accordance with the DTP.
• Review multiple accounts end-to-end to close out open AR balances timely and proactively.
• Responsible for calling, emailing, & making payment arrangements with customers.
• Collaborate with various cross-functional partners and external customers to resolve receivable issues and achieve common goals and objectives.
• Ensure the completeness, updates, and accuracy of invoices in the AR system (manually encoded or through interface)
• Escalate unresolved issues to management timely in accordance with escalation policies and follow through on the issues until final resolution.
• Serve as an escalation point of contact to act on reconciling accounts to customer statements.
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables.
• Generate ad-hoc reporting as needed for Reality Labs Team Lead and Reality Labs Manager
• Be proactive and innovative with ideas to improve service and deliverables to the client.
• Adhere to clients’ policies and procedures.