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Collections B2B Analyst
Heredia
Job No. r00236921
Full-time - Hybrid
Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
BRIEF DESCRIPTION OF THE ROLE
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
Collector will be responsible for obtaining timely payments within prescribed payment terms to maximize cash collection and reduce account receivables.
The position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.
RESPONSIBILITIES:
Responsible for collecting cash from High tier customers as per the collections schedule within the DTP
Ensure monthly/quarterly collections targets are met/exceeded.
Responsible for activities assigned by the Collections Team Lead
Responsible for calling, emailing, & making payment arrangements with customers
Demonstrates the ability to work as part of a team
Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
Perform detailed account reconciliation to identify and drive resolution of disputed receivables
Highlight issues in accordance with agreed escalation procedure
Attend client meeting to discuss debtor performance and address issues as required
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
Adherence to client’s policies and procedures
Qualifications
QUALIFICATIONS & KEY SKILLS REQUIRED:
Bachelor's degree preferred
3 years of experience, Collections Calling experience required
Collections License considered beneficial
Good working knowledge of an ERP system; ORACLE experience would be an advantage
Fluent in English, Strong communication skills
Excellent working knowledge of MS Office
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritise workload and meet strict deadlines.
Strong analytical and problem-solving skills
Positive attitude and flexible, especially in the period of month/quarter/year-end closing
WORKING CONDITIONS:
Moderate to no travel depending on project involvement
Overtime and On-Call may be required
Local holidays are observed
WHAT WE OFFER
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursemen
