Job Description

Responsible for collecting cash from customers as per the collections schedule within the DTP Ensure monthly quarterly collections targets are met exceeded Responsible for activities assigned by the Collections Team Lead Responsible for calling, emailing, making payment arrangements with customers Demonstrates the ability to work as part of a team Liaise with customers on a timely basis, execute collection activities, reconcile and track daily monthly Accounts Receivable balance accounts with customer records Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments Work closely with key teams such as Credit and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters Escalate unresolved issues to management in a timely manner and follow through issues until final resolution Perform detailed account reconciliation to identify and drive resolution of disputed receivables Highlight issues in accordance with agreed escalation procedure Attend client meeting to discuss debtor performance and address issues as required Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus Adherence to client s policies and procedures
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Qualifications

2 years of experience, Collections Calling experience required Collections License considered beneficial Good working knowledge of an ERP system ORACLE experience would be an advantage Fluent in Portuguese and English, Strong communication skills Excellent working knowledge of MS Office Adaptable to learn new processes, concepts, and skills Demonstrates the ability to work as part of a team Able to work under time pressure, able to prioritise workload and meet strict deadlines. Strong analytical and problem solving skills Positive attitude and flexible, especially in the period of month quarter year end closing

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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