Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Provide support during solution realization and implement service transition activities by contributing with specialized knowledge and experience. Identify and execute all require activities to accomplish a successful transition and service implementation, by tracking and managing recruitment efforts, technology implementation and process design, while monitoring issues, risks, budget and timelines. 

Key Responsibilities
 

  • Support Solution and Mobilization Architects on Deal Shape teams by creating response materials provide inputs in the estimation of costs and work plans for a work stream.

  • Participate in Due Diligence and Service Transition activities.

  • Leverage defined transition strategy to build and implement specific transition plans to organize efforts and make sure deadlines are met.

  • Liaison with the delivery and account teams to ensure successful transition of marketing services.

  • Manage implementation of SynOps for Marketing, interfacing between account and delivery resources to ensure use of standard processes for scalable growth.

  • Manage Service Design by executing standard discovery approaches, gathering integration requirements and developing Client-Accenture touchpoints.

  • Define detailed costs and benefits of a given solution/workstream of a Service Transition program

  • Manage and execute end-to-end service transitions from Clients/Vendors to Accenture Delivery Centers

  • Manage and report transition financials against Original Deal Economics

  • Work with Delivery team and support areas (HR/Recruitment, IT, Workplace, Procurement) to ensure appropriate sourcing and hiring process, implementation of specific connectivity configuration, acquisition of all necessary equipment and appropriate training and work area set up as per contract requirements

  • Provide Guidance to Delivery team to define the appropriate training strategy to perform knowledge capture, including training timeline, curricula, roles and responsibilities, evaluations and acceptance criteria

  • Facilitate communication between Delivery and Business Excellence teams to successfully document KPIs and complete Operational Maturity tools.

  • Adhere to and implement Mobilization methods and tools

  • Proactively eliminate critical path road blocks to help ensure successful delivery of the solution and transition completion

  • Ensure project members effectively manage dependencies, budgets, and schedule

  • Ensure the Client’s expectations are understood and managed

  • Manage relationships and coordinate work between different teams at different locations

  • Provides accurate status updates along entire Transition process

  • Evaluates and communicates risks and issues when needed

  • Provide peer review to other service transition activities

  • Contribute to Mobilization capabilities and the Knowledge Exchange 

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Qualifications

Required Experience

  • Must have experience working on Digital Marketing (Content, Campaign, Paid Media, Programmatic, E-Commerce, etc.). One or more of the previous services.

  • Must have +5 years of experience in a Client’s Management/Leadership level facing role and working with other support areas from a remote location.

  • Have successfully work managing and influencing other resources to execute tasks to achieve a common goal against a specific deadline.

  • Strong project and risk management skills

  • Strong process development skills

  • Strong project financials/budget management skills

  • Advanced computer skills (Advanced Excel, MS Project, MS Visio skills)

  • Advanced English 

  • Knowledge of Accenture working processes, policies and tools

  • US Visa B1/B2

  • Able to develop and maintains good working relationships with others

  • Act confidently in uncertain circumstances; works effectively in ambiguous situations

  • Takes well thought-out action to achieve a specific impact

  • Proven problem-solving skills and the ability to think critically; and use a logical approach to determine the best solution/innovative ideas in ambiguous situations 

Pluses

  • Project Management degree and/or PMP Certification

  • Knowledge of Accenture working processes, policies and tools

  • Knowledge of Accenture organizational structure, roles and responsibilities of the different support areas (Solutions, DMO, WP, BTO, BCP)

  • Understanding of SynOps for Marketing desired

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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