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This person will be the single point of contact for all things pertaining to the client platform. Able to own the relationship with multiple stakeholders and function as a platform expert as required.
Bachelors/Masters in Management - Marketing / Communications with work experience of 2-6 years
Prior experience in working in Social Media, Digital Marketing roles, Familiarity with platforms like Sprinklr is an added advantage
Experience in areas like ORM, Social Listening, Customer care, Advertisements, Content Moderation, Social Media Campaigns, Google Analytics etc.
Excellent Communication skills (spoken & written) and stakeholder management experience. Ability to work with cross functional teams
Analytical and problem solving abilities. A mindset / knack for learning / absorbing technical and domain knowledge
Organized, detail-oriented and results focused
Prior experience in account management, customer success, platform management roles
Know-how on usage of SAAS based applications will be helpful.
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