Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Responsible for supervision of daily operations of the Order to Cash team and the processes, with the overall goal of ensuring client expectations are met
Manage daily operational performance management to meet targets established in the Service Level Agreements as agreed with client
Achieve and enable high quality service delivery to ensure satisfaction by client s management and end users
Establish and lead the OTC team, including ensuring appropriate team succession plan is in place
Provide a holistic view of service delivery to the client
Act as a clear escalation point to the client for service related issues and facilitate resolution of any identified issues
Initiate and own continuous improvement projects within area of his her responsibility
Ensure compliance to Accenture policies and procedures for those applicable OTC team
Manage service related issues from small, ad hoc client requests to larger service delivery issues
For contractual problems, work closely with the OTC Manager to ensure gaps are identified, closed and agreed with the client Conduct meeting and reviews based on client agreed meeting cadence
Manage hiring, development, coaching and performance management for direct reporting lines
People developer, build up team succession and maintain exceptional service delivery
Build strong relationships by managing client expectations
Identify automation opportunities, and focus on client value creation
Experience in managing unstructured problems
Bachelors degree required Accounting or Administration
Minimum 10 years work experience
Fluent English skills including Oral and Business Writing
Domain expertise in Order to Cash processes in Credit Management, CashApps, Customer Service
Sound operations management experience including SLA management
Strong contractual change management knowledge
Strong client communication skills
Overtime may be required during peak periods
Non standard hours may be required
Occasional travel may be required
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.