Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

RESPONSABILITIES:

  • Responsible for supervision of daily operations of the Order to Cash team and the processes, with the overall goal of ensuring client expectations are met

  • Manage daily operational performance management to meet targets established in the Service Level Agreements as agreed with client

  • Achieve and enable high quality service delivery to ensure satisfaction by client s management and end users

  • Establish and lead the OTC team, including ensuring appropriate team succession plan is in place

  • Provide a holistic view of service delivery to the client

  • Act as a clear escalation point to the client for service related issues and facilitate resolution of any identified issues

  • Initiate and own continuous improvement projects within area of his her responsibility

  • Ensure compliance to Accenture policies and procedures for those applicable OTC team

  • Manage service related issues from small, ad hoc client requests to larger service delivery issues

  • For contractual problems, work closely with the OTC Manager to ensure gaps are identified, closed and agreed with the client Conduct meeting and reviews based on client agreed meeting cadence

  • Manage hiring, development, coaching and performance management for direct reporting lines

  • People developer, build up team succession and maintain exceptional service delivery

  • Build strong relationships by managing client expectations

  • Identify automation opportunities, and focus on client value creation

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Qualifications

REQUIREMENTS
Experience in managing unstructured problems

QUALIFICATIONS

  • Bachelors degree required Accounting or Administration

  • Minimum 10 years work experience

  • Fluent English skills including Oral and Business Writing

  • Domain expertise in Order to Cash processes in Credit Management, CashApps, Customer Service

  • Sound operations management experience including SLA management

  • Strong contractual change management knowledge

  • Strong client communication skills


WORKING CONDITIONS

  • Overtime may be required during peak periods

  • Non standard hours may be required

  • Occasional travel may be required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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