Responsible for supervision of daily operations of the Order to Cash team and the processes, with the overall goal of ensuring client expectations are met
Manage daily operational performance management to meet targets established in the Service Level Agreements as agreed with client
Achieve and enable high quality service delivery to ensure satisfaction by client s management and end users
Establish and lead the OTC team, including ensuring appropriate team succession plan is in place
Provide a holistic view of service delivery to the client
Act as a clear escalation point to the client for service related issues and facilitate resolution of any identified issues
Support ad hoc contractual projects for the client in line with the nominated project team
Initiate and own continuous improvement projects within area of his her responsibility
Ensure compliance to Accenture policies and procedures for those applicable OTC team
Bachelors degree required
Minimum 5 years work experience
Fluent English, Portuguese skills including Oral and Business Writing
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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