Business Transformation Senior Analyst
Business Transformation/ Delivery Excellence Senior Analyst: E-commerce focus
The Business Transformation/ Delivery Excellence Senior Analyst within Accenture will be the one who supports Client & Delivery efforts to improve organizational effectiveness on our Journey to Intelligent Operations and Delivery Excellence framework. They work with an extended team to provide processes, tools, methods, business transformation practices and training across the organization aligned to this Client Journey. Is responsible for verifying that work is consistently and effectively performed and creates deliverables according to established core procedures, processes, measurements, and methodologies. They will work closely with Account, Delivery and Operational Leads to drive the Client Journey. This individual will work closely with Operations and other BT resources within the assigned account.
Key Responsibilities Transformation:
- Support and guide the Journey to Intelligent Operations Including development of the Transformation Roadmap with Delivery to Client (e-commerce)
- Assessing and routinely monitoring the performance and actions to the roadmap with regional and global Ops
- Drives quality improvements across projects and processes
- Lead kaizen events/ Design Thinking sessions
- Execute End-to-End projects
- Develops and supports analytic projects
- Discover process improvement opportunities (GenAI – Agentic)
- Designs and oversees data collection plans
- Independently supports DMAIC
Key Responsibilities Delivery Excellence:
- Leads our Delivery Excellence framework to evaluate the behaviors and operational rigor within the operation
- Support transition accounts to guarantee start green stay green and operational rigor from day one
- Perform assessments on maturity, artifacts and behaviors and lead the operation on remediation actions and best practices
- Train the operational on Root cause analysis
- Support accounts on CX watchlist, poor job or potential poor job
Basic Qualifications:
- A minimum of 2 years of Six Sigma and / or Lean experience
- A minimum of 3 years of project management experience
- A minimum of 1 year of client facing experience
- Lean Six Sigma GB Certification
- E-commerce experience
Preferred Qualifications:
- Bachelor's degree in Business, Economics, Supply Chain, Engineering or related field
- Lean Six Sigma Certified or Certificate around Yellow Belt or Green Belt as evidenced by appropriate application, risk, process and metric definition and analysis examples
- Basic level of Minitab, SPC or SPSS
- Proficient in Microsoft Project and examples of project participation
- Expert in Microsoft PowerPoint and Microsoft Excel (pivot tables, statistical analysis with Excel functions, data mining)
- Strong presentation skills
- Basic quantitative analysis skills
- Project Costing and cost modeling
- Business Case development
- Client facing experience
San Jose
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