Supply Chain Operations Analyst (Portuguese)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.

The Supply Chain Operations Analyst supports the company’s processes through professional communications, both to and from customers, and will support end-to-end provisioning within Supply Chain Management. As a result of customer contact, the Supply Chain Operations Analyst updates the company database with all appropriate information and supports all quality assurance efforts and program criteria.

Responsibilities

• Perform/handle outbound or inbound customer and/or client communications.

• Advise and interact with customers via various methods of communication.

• Utilize clients third parties to provide the entitled service.

• Resolve customer complaints and escalations.

• Inform the client about the development of their requests.

• Execute all necessary actions and closes requests with the consent of the client.

• Update applicable Program Database(s) accurately.

• Handle all return material authorization requests in support of customers that require replacement/repair of client’s products.

• Analyze validity of service request reported and advise customers of action according to process.

• Provide service quotation for non-contracted services.

• Manage all calls according to the service level, assuring key timeframes are met.

• Deal with Tier 2 customer escalations.