Quality Auditing Moderator (Portuguese)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

Data annotation is used by companies to help identify patterns and improve accessibility to content. Annotators spend their time reviewing and scrutinizing the data closely to ensure that it is accurately tagged. Annotators help categorize content and work on videos, audios, map, advertisements, images, and other types of material. They assess the content and then attach tags to the content, further identifying, classifying & labelling objects, ultimately contributing to AIML. Involves a junior level at Accenture within Operations Quality path. Will represent the QA department within a project team and will be responsible for data validation. English skills are a must, and Portuguese skills are a plus, to review and analyze customer’s data.

As an Agent/Support Role, you are responsible for analyzing descriptive accurate responses in a conversational tone and with good attention to detail. 

Key Responsibilities:

• Assess the quality of analysts on the project

• Meet volume and quality targets for all quality assurance audits

• Develop and maintain knowledge of client and their business needs processes

• Review SOPs, improving policies, and sharing the recommendations.

• Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements

• Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings

• Take accountability for effectively handling escalations

• Identify root causes for business related issues and recommend solutions to improve overall client satisfaction

• Assist with monitoring and tracking incidents to ensure timely resolution

• Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance

• Provides coaching / refresher session to raters depending on client’s need

• Provide training just for policy updates or small communications

• Dispute resolution.

• Able to identify the root causes for business-related issues

• Enhance, develop, and improve tool features and enablement strategies.

• Verify that the production teams' data follows project-specific guidance and the scope of work.

• Track error rates for trends indicating the need for refresher training of team members

• Perform real-time audits on project data and analyzing and providing feedback to internal teams.

• Depending on demand and project complexity, distribute reports on project quality and operator quality

• Collaborate with support teams to identify process improvement opportunities and ensure optimal SLA delivery.

• Ensure compliance in following Accenture and client policies/practices.

• Update all the required daily/weekly/monthly reports and share with the relevant stakeholders

• Understand Client Policies and Guidelines

• Communicate with the team on any new update or feedback.                      

• Make decisions according to the defined Policies and Procedures      

• Identify improvement opportunities in workflow and suggest solutions.       

• Interact effectively with other internal and Client teams.                    

• Achieve quality standards for all relevant metrics.