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Analytics Advisory Senior Analyst
Heredia
Job No. 11755027
Full-time - Hybrid
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Who We Are:
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.
Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
The Work: Data Analyst | Analytics Advisory Sr Analyst
Priority will be given to support the needs of Microsoft field roles with supporting the MW (ModernWork) VoC Core Team as a secondary priority. The continued output of Engineering and additional stakeholders to support the Modern Work business will not be impacted.
The Voice of the Customer (VOC) refers to the process of capturing the feedback, opinions, and expectations of customers regarding a product or service. The purpose of VOC is to help Engineering understand the needs and preferences of Microsoft customers from the field perspective, so they can improve the products and services accordingly.
VOC can be used to inform product development, marketing strategies, customer service improvements, and overall business strategy. By focusing on the needs and wants of our customers, we can build more loyal and satisfied customer bases, increase customer retention, and ultimately drive business growth.
Qualifications
Key Responsibilities:
· Identifying the key themes or topics within the data: Examine unstructured data and identifying the main themes or topics that emerge.
· Look for patterns and connections: Look for patterns and connections between them. This will help build a narrative that is both coherent and compelling.
· Monitor and analyze results: Monitor customer feedback regularly and analyze the results to identify trends, insights, and areas for improvement. This analysis should inform of any necessary changes to the goals and measurements.
Basic Qualifications:
- 2+ years of data analytics experience able to support automation processes.
- Language(s) Required: English - minimum level C1 required.
- Bachelor’s degree in business, Computer Science, or Information Technology, Engineering, or experience in related field.
- Strong Office Utilization
- Excel (performing pivot tables)
- Understanding how data is structured.
- Power Platform hands-on experience
- Azure DevOps utilization experience
- PowerBI experience
- SQL Experience
