Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Work cooperatively to enable the execution delivery or product work for Digital Commerce projects, by creating, implementing and managing client portfolio to achieve customer expectations. Engage key stakeholders and participate them on monitoring and reporting progress. May have responsibilities for the financial and operational management. Wide latitude in decision making and determination of objectives and approaches to critical assignments. Manage large complex digital commerce teams and /or work efforts ensuring high levels of quality and added value to the client.

Key Responsibilities

  • Across multiple digital commerce projects performs business operations activities such as reporting & tracking, demand/supply, managing risk/issues at a project level or account. Drives project success with minimal supervision
  • Scale a new End-to-End Digital Commerce approach across our activation network that rivals all competitors and delivers on dynamic delivery through E2E relevant services (Demand Generation, Intelligent Commerce, Data & Analytics, Supply Chain, Customer Services)
  • Forecast and track the portfolio of projects and functions 
  • Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies 
  • Develop and improve standardized operational processes 
  • Drive and implement continuous improvement and optimization programs for operational processes 
  • Drive the Gen 4/5 agenda in the program 
  • Identify and work with Account Leadership on management of the sales opportunity/new business process 
  • Ensure delivery/products and operations programs and related work teams have a clear strategy and approaches in place that link to the overall program or account blueprint
  • Ensure that business operations and related work teams have clear strategies and approaches in place that link to the overall program or account blueprint
  • Manage resources dedicated to Business Commerce Operations environment 
  • Help identify leadership roles and ensure succession plans are in place for each key role 
  • Ensure appropriate communications plans are in place at the program or account level 
  • May participate in/lead special projects as needed 
  • May support organization transformation and communication efforts as needed 
  • Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.
  • Requires adherence to strategic direction set by senior management when establishing near-term goals.
  • Interaction with senior management at a client and/or within Accenture, involving matters that 
  • Develop new content solutions to fully leverage the converged divisions of sales, marketing & customer service to execute on the vision of best customer experiences every time, everyplace, everywhere 
  • Create provocative POVs & platform speeches on Digital Commerce Services to drive innovation and thought leadership in the industry and market
  • Develop new metrics that properly evaluate the Digital Commerce Services experience giving Digital Commerce Operations a proprietary scorecard with which to evaluate our activation standards 
  • Develop new commerce solutions to fully leverage the converged divisions of sales, marketing & customer service to execute on the vision of best customer experiences every time, everyplace, everywhere 
  • Create provocative POVs & platform speeches on Digital Commerce Services to drive innovation and thought leadership in the industry and market
  • Work with data and analytics to create a predictive behavioral approach that demonstrably delivers business outcomes for clients 


Qualifications

Required Experience

  • 10 years of proven work experience in Digital Commerce and/or Marketing
  • 100% proficiency in English and Spanish.
  • Master’s degree in business, finance or similar. 
  • Strong written and verbal communication skills.
  • Ability to lead multiple projects and drive change.
  • Ability to communicate and work with all levels of internal management and external clients to complete assignments. 
  • Ability to work in a multinational environment and to effectively create partnerships with senior staff. 
  • Work as a team player. 
  • Ability to lead, manage and develop talent. 
  • Work effectively and cooperatively with customers, co-workers, vendors, and/or management.
  • Handle fast paced and challenging job demands.
  • A superior work ethic and a dedication to the highest work quality and job excellence. 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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