·
Responsible for collecting cash from
Medium tier customers as per the collections schedule within the DTP.
·
Ensure monthly/quarterly
collections targets are met/exceeded.
·
Responsible for activities
assigned by the Collections Team Lead
·
Responsible for calling,
emailing, & making payment arrangements with customers
·
Demonstrates the ability to work
as part of a team
·
Liaise with customers on a
timely basis, execute collection activities, reconcile and track
daily/monthly AR balance accounts with customer records
·
Communicate effectively with
customers on a timely basis and provide excellent customer service regarding
collection issues, discrepancies and short payments
·
Work closely with key teams such
as Credit and Sales in mitigating collection risk
·
Collaborate with various
internal business functions such as Billing, Credit Team and Cash Application
teams and external customers to resolve receivable issues and to achieve
common goals and objectives
·
Carry out administrative
activities related to collections, such as preparing adjustment vouchers, statements
and letters
·
Escalate unresolved issues to
management in a timely manner and follow through issues until final
resolution
·
Perform detailed account
reconciliation to identify and drive resolution of disputed receivables
·
Highlight issues in accordance
with agreed escalation procedure
·
Attend client meeting to discuss
debtor performance and address issues as required
·
Reliable, proactive approach to
entrusted tasks. Thinking outside the box is a plus
·
Adherence to client’s policies
and procedures
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