Collections Associate (English & Portuguese)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

This position will process all received requirements in a timely and accurate manner, per the assigned transaction process.

Key Responsibilities

• Responsible for collecting cash from low tier customers as per the collections schedule within the DTP

• Ensure monthly/quarterly collections targets are met/exceeded. 

• Responsible for activities assigned by the Collections Team Lead

• Responsible for calling, emailing, & making payment arrangements with customers

• Demonstrates the ability to work as part of a team 

• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments 

• Work closely with key teams such as Credit and Sales in mitigating collection risk

• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

• Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters 

• Escalate unresolved issues to management in a timely manner and follow through issues until final resolution

• Perform detailed account reconciliation to identify and drive resolution of disputed receivables 

• Highlight issues in accordance with agreed escalation procedure

• Attend client meeting to discuss debtor performance and address issues as required

• Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus

• Adherence to client’s policies and procedures