Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


TEC agents will be responsible for reviewing all reimbursements to ensure that these are processed in accordance with the client's policies and procedures as well as ensuring that all tasks are performed in accordance with the DTP.


Key Responsibilities


  • Responsible for matching the Employee Expense Report and the Expense Receipts against the claimed/received supporting documentation
  • Validate a perfect Match of the Expenses vs. Total Claimed
  • Identify, Flag, and Report any items that require follow-up: this includes policy violation, mismatch of receipt and claim, and suspicious items for further clarification/research
  • Communicate with employee on back-up required on any items in question; strong tracking of employee remediation next steps, timing, and ownership
  • Understand and apply client’s policy to resolve issues
  • Ability to perform a deep dive on the root cause analysis, the GL coding and source documentation, including the criteria review of a Receipt validation
  • Assist with audits of expense and receipts, in collaboration with other teams such as TEC Admin, Help Desk, and payment reimbursement
  • Escalate issues in accordance with escalation policy, notification to the client in the event of serious cases involving serious threat of procedures and policies
  • Be flexible and responsive to dynamic workflow changes including but not limited to client driven updates and process improvements
  • Identify opportunities to improve TEC support including automation, process changes, scripts, and FAQ enhancements
  • Meet monthly collection targets 



Qualifications


Required Experience

  • Bachelor's degree preferred, but a 2-year degree mandatory
  • 1 years of experience
  • Good working knowledge of an ERP system; ORACLE experience would be an advantage
  • Fluent in English, Strong communication skills
  • Excellent working knowledge of MS Office 
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team
  • Ability to work under time pressure, able to prioritize workload and meet strict deadlines
  • Strong analytical and problem-solving skills 
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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