Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
This position is accountable for providing an efficient delivery service, obtaining “best in class” logistics performance and ensuring an efficient, safe, cost effective and customer focused transport delivery service in compliance with best practices and standards. Submits delivery plans on a daily basis to loading terminals and transporters. In charge of handling delivery problems during the execution of delivery plans.
Ensures efficient routing and scheduling of loads.
Ensures that the customer offer is being fully met, customer expectations are exceeded, and ‘best in class’ delivery efficiencies are achieved.
Submits requests to terminals for extra opening hours when needed.
Manages requests for additional spot trucks in coordination with the Transport Coordinator.
Attend to queries and prioritizes emergency deliveries.
Ensures that daily deliveries are executed as planned and manages any delivery issues.
Attends to customer queries and prioritizes emergency deliveries if required.
Provides customer service agents and sales representatives with up to date information regarding the execution of the delivery plans, maintaining good communication with haulers and terminals.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- English level 80% both written and verbal.
- High school diploma or Undergraduate University Degree.
- At least 1 year of experience in similar positions preferably in customer service/logistics
- Knowledge of Microsoft Office
- Fluent in English an advantage
- Capable of making decisions and solving
- Planning and organizing
- Team work
- Able to prioritize work tasks
- Accuracy and ability to work with lots of data and many interfaces
- Problem solving and analytical skills – able to problem solve independently and in a timely manner
- Good communication skills
- Quick learner
- Able to identify improvements
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.