Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


Key Responsibilities


  • This person must ensure efficient and effective service delivery operations in the Tower.

  • Process Strong Accounting skills to understand business and accounting.

  • The person in this position has to maintain a positive working relationship between the internal customers and the requestors.

  • Proactive and constant communication with Supervisor team in order to ensure process stability and requirements compliance.

  • Assist the Supervisor in the preparation of management reports, SLAs KPIs and KPI Analysis.

  • Strong client management with regular calls escalation handling No surprises.

  • Maintain policies and procedures for all the end to end transactions processes including regular updating.



Qualifications


Required Experience


  • Studies in Finance, Administration or Accounting. 

  • 1-year experience in specific process. 

  • Finance knowledge and expertise across operations. 

  • Experience in Banking Management. 

  • Should have basic knowledge of ERP. 

  • Intermediate to advanced Excel skills are a must. 

  • English level 70, both written and verbal. 

  • Should have the flexibility to work any shift and for long hours when required. 

  • Should have strong customer service orientation. 

  • Should be focused on goals. 

  • Experience dealing with customers over the phone.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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