Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
TEC agents will be responsible for reviewing all reimbursements to ensure that these are processed in accordance with the client's policies and procedures as well as ensuring that all tasks are performed in accordance with the DTP.
Responsible for setting up candidate profiles in expense reporting system
Proactive identification of issues with credit cards and/or expenses including duplicate charges, suspicious activity, or non-chargeable personal expenditures
Understand and apply client’s policy to resolve issues
Demonstrate strong reporting skills on travel, expense, and Corporate card tracking, maintenance, and status
Partner with local offices for payment to employees, maintaining current metrics and turn-around time
Collaborate with team members on challenging cases & provide necessary documentation and information to support resolution
Be flexible and responsive to dynamic workflow changes including but not limited to client driven updates and process improvements
Communicate effectively with other teams to closely track quality of work, which includes liaising with the (International Accounting Team, leadership, client) to ensure service levels are met and outstanding issues are resolved
Identify opportunities to improve TEC support including automation, process changes, scripts, and FAQ enhancements
Meet monthly collection targets
Escalate issues in accordance with escalation policy
Bachelor's degree preferred, but a 2-year degree mandatory
1 year of experience
Good working knowledge of an ERP system; ORACLE experience would be an advantage
Fluent in English, Strong communication skills
Excellent working knowledge of MS Office
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Ability to work under time pressure, able to prioritize workload and meet strict deadlines
Strong analytical and problem-solving skills
Positive attitude and flexible, especially in the period of month/quarter/year-end closing
Moderate to no travel depending on project involvement
Overtime and On-Call may be required
Local holidays are observed
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.