Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network.
Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


This position will process all received requirements in a timely and accurate manner, according to the assigned transaction process.

Key Responsibilities

  • Process Process all received requirements in a timely and accurate manner according to the SLA and KPI. 
  • Report daily metrics.
  • The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
  • Assure that all requests to be processed have the right approvals and follow the procedure and polices.
  • Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance. 
  • Actively support the implementation of best practices within the department. 
  • Knowing and following the escalation path when needed dispute or resolution. 
  • Perform month end related activities. 
  • Handle customer service queries internally. 
  • Additional Responsibilities Assist with ad hoc projects assigned from time to time.




Qualifications


Required Experience

  • English level 75, both written and verbal.
  • Should have 1 year of experience in operations. 
  • Preferably from Finance background. Intermediate Excel skills. 
  • Experience dealing with customers over the phone. 
  • Be a good team player with a positive attitude and collaboration skills. 
  • Flexible to work per the business need. 
  • Should have a strong customer service orientation. 
  • Organized.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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