Job Description

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.

Key Responsibilities

  • Quality Assurance (QA)
  • Perform data entry.
  • Data analysis and verification.
  • Customer Service.
  • Provide Trainings / Coaching / Refresher. 
  • RETRO Repository (Process Clarification and Recommendation)
  • Dispute Resolution
  • TNA (Trainer needs analysis)
  • RCA (Root causes Analysis)
  • Advance Excel
  • PKT (Process knowledge tests)
  • Advance English/Portuguese
  • Quality assurance of data entry

The Transaction Processing Analyst QA must be very good following instructions to perform exhaustive reviews to all deliverables for the client. Advance English/Portuguese and Excel skills to review customer’s data. Develop and maintain knowledge of client and their business needs/processes.



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Qualifications

Experience
  • 1-year experience on data analysis, quality assurance.
  • Knowledge in Quality Services and processes.

Academic Background
  • Data Analysis related fields. 

Language Requirements
  • Advance English communication skills (Written and Oral)
  • Advance Portuguese level

Skills
  • Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros). 
  • Gathers team metrics.
  • Attention to detail.
  • Customer Service.
  • Team Work
  • Training Skills
  • Adaptability
  • Creative Problem-Solving


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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