Job Description

Responsabilities:

 

Manage delivery for IT production systems and services Drive incident, issue and outage management, investigation and restoration.

Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance.

Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes.

Support infrastructure operations Operate IT production services according to management protocols and Service Level Agreements SLAs Support lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services.

Provide operational support, ensuring production systems and devices are online and available Manage or support the team organization and delivery of 7x24x365 coverage.


Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Requierements:

 

4+ years experiences.

Requires analysis and solving of increasingly complex problems. Problem Management, Comm Management.

Requires analysis and solving of increasingly complex problems.

 Interaction is with peers within Accenture before updating supervisors. Likely has some

interaction with clients and/or Accenture management.

Requires minimal instruction on daily work tasks and a moderate level of instruction on

new assignments

Decisions impact own work and may impact the work of others

Individual contributor and/or oversees a small work effort and/or team

Advanced English.

 

Skills and Proficiency Expectations

Capacity Management

Capacity & Performance Monitoring

Availability Management

Change Management

Quality Assurance

Release Management

 

 

 

 

 

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.