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Order to Cash Associate

Job Location: San Jose

Regional Description: Costa Rica

Job Number: 00696078

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- Job description

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

This position will process all received requirements in a timely and accurate manner, per the assigned transaction process.                                                                                         

Activities Performed     

  • ·      Perform month-end related activities.
  • ·    Process all received requirements in a timely and accurate manner (per the SLA and KPI).
  • ·   Assure that all requests to be processed have the right approvals and follow the procedure and polices.
  • ·    Report daily metrics.
  • ·    Proactive and constant communication with Team Lead to ensure process stability and requirements compliance.
  • ·  Knowing and following the escalation path when needed (dispute or resolution).
  • ·   Actively support the implementation of best practices within the department.
  • ·       Assist with ad hoc projects assigned from time to time.
  • ·       Handle customer service queries internally.
  • ·     The person in this position must maintain a positive working relationship between the internal customers and the requestors.                                                                                                                              

Soft Skills:

  • ·   English level 75% both written and verbal.
  • ·   Flexible to work per the business need.
  • · Able to document and communicate issues, identify own limitations and validates own output against objectives.
  • ·    Able to deliver a message through proper communication vehicle and communication is concise, clear and to the point, adapting per feedback of supervisors.
  • ·   Able to perform basis research and analysis, collaborating with stakeholders and documenting results and audit trail.
  • ·   Recognize the issues that need to be raised and take the initiative to raise those issues.
  • ·  Research and identify areas of improvement within client's business processes and offerings and understand how innovation adds value.
  • ·   Able organize priorities and raise challenges and risks.
  • ·   Collaborates with team members to complete required tasks.
  • ·  Contribute actively in team discussions and is able to facilitate internal team meetings with guidance.
  • ·  Able to present to peers with respect, adequate voice projection and clear point of view.
  • · Influence others to learn new skills by sharing useful recommendations.
  • ·    Seek and is responsive to developmental feedback.
  • ·  Set individual goals with guidance and work towards meeting these goals.
  • ·    Approach change with a willingness to learn.
  •    Maintain positive relationships and demonstrate positive intent while working with stakeholders, understand their requirements and meet objectives.
  •     Maintain positive and professional work relationships with others in the team, create a team work environment and support others on their assignments.

Experience:

  • ·     1 year of experience working in a Shared Service Center in the OTC cycle are required for this position.
  • ·       Experience dealing with customers over the phone.
  • ·       Intermediate Excel skills.
  • ·       Should have basic knowledge of ERP.

 

Possible Academic Background:

  • ·       Studies related to Finance, business administration or Accounting.


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