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Service Interaction UX Specialist

Job Location: San Jose

Regional Description: Costa Rica

Job Number: 00662520


- Job description

Role Descriptions:
The Media / Graphics Designer produces complex assets used in the development of digital interfaces based on graphics standards, user experience and best practices to generate web content (e.g. images, video, banners, animations, etc.) 


  • Proposes, communicates and adjusts UX roadmaps (research, production, iterations and evaluations) tailored to specific projects
  • Participates in the creation of requirements or user stories.
  • Prepares and facilitates ideation activities with users, stakeholders or team members.
  • Champions user-centered design.
  • Conducts heuristic evaluations, organizes and moderates usability testing, prepares usability reports.
  • Performs intuitive UX evaluations, competitive analysis, help facilitate usability testing, and present recommendations on major projects that involve user experience.
  • Orientates others in user-centered design concepts and the Design Thinking methodology.
  • Understands user research findings, design principles and product data; and leverages them into design proposals.
  • Creates materials concerning the desired Information Architecture (sitemaps), Interaction Design (workflows) and User Research (personas).
  • Oversee usability testing and product correction.
  • 8 years of experience working in the field of graphics design in all stages, from conceptualization to production and people management.
  • English Advanced.

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