The next industrial revolution is here, and Biesse Group wanted to seize the opportunities it offers. The manufacturer and Accenture created an Industrial Internet of Things (IIoT) solution and pilot to build robust new aftermarket services.
The Industrial Internet of Things (IIoT) presents numerous opportunities for market growth and cost savings that Biesse Group is keen to capture. By implementing connected asset management across its industrial machinery, the company wanted to improve operational efficiencies, reduce costs, and open up new revenue streams such as machine usage analysis and production process optimization. Biesse Group’s customers are interested in new digital capabilities, and the company identified a range of services that could help improve the performance of its customers’ machinery and overall productivity.
To make this transformation, Biesse Group tapped Accenture’s IIoT and Connected Asset Management for Manufacturing capabilities. Together they designed an IIoT operating model, business case, solution and roadmap using the Accenture Connected Platforms as a Service (CPaaS) on Azure IoT platform. The platform’s flexible architecture and preconfigured IoT services enabled the team to reduce the overall program complexity and duration using pre-built and pre-configured architectures, technologies and APIs. This enabled Biesse Group to start piloting a solution to clients after only five months. The solution was piloted across eight machines at a subset of customers. Pilot services included preventive maintenance alerts, machine management and manufacturing events analysis. Sensors and devices on the machines produce in-depth analytics for display on easy-to-view dashboards using Microsoft Power BI data visualization on mobile devices.
As part of the full IIoT rollout, Biesse’s customers will be able to use a pay-per-use model and customize the services they receive from machine alerts to advanced services like in-depth machine analytics that improve the customer’s overall equipment effectiveness and productivity.
With its new IIoT platform, Biesse Group will offer customers value-added services, with new revenue streams. Already, the pilot is helping Biesse improve customer service and loyalty, reduce warranty and maintenance costs, and obtain real-time customer data and alerts. Biesse can use performance and usage insights from the field to improve product development, adding features that would be beneficial to the customer. These insights also enable the company to develop closer customer relationships by providing suggestions on how to get the most from their machines; this positions Biesse as an ecosystem partner working closely with customers to improve production.
For customers, the flexible menu of services helps to improve machine productivity and customer satisfaction by minimizing machine outages through predictive maintenance and in-depth analytics. Based on the pilot’s success, the company plans to roll out services encompassing 20,000 machines. Biesse’s advanced IIoT capabilities delivers more control over its machines and competitive differentiation.
“The IIOT solution we are developing with Accenture will allow us to offer our customers a menu of features from remote diagnostics, warnings and alerts to condition-based/predictive maintenance services helping customers generate greater value from our machines, cells and systems. It will augment our aftermarket business with new revenue streams and make us stand out from our competitors.”
Biesse Group General Manager and Executive Director