The new, networked society is driving Communication Service Providers (CSPs) to reconsider the very essence of their business and reposition themselves as the core agents of digital life. They find themselves on the cusp of becoming digital telcos, capturing the promise of the pervasive network -- the increasing ubiquity of connectivity through devices, sensors and the Internet of Things anytime and anywhere. To fully realize this opportunity, however, CSPs must undergo a significant transformation via next-generation platforms and SDN/NFV-powered ecosystems, new consumer-facing services and agile operations.

With an opportunity to reinvent themselves as digital telcos and platform-powered companies, CSPs must actively pursue this deep and transformative change. It requires “connecting the dots” across the organization, aligning digital capabilities, simplifying and innovating operations, technology and strategy.

Accenture helps CSPs power forward in their digital telco journey as they reshape their production model into next-generation platforms, accelerate the delivery of digital services and create real-time operations–all while maintaining existing operations as they rotate to the new.

The Pervasive Network, where connectivity is unobtrusive yet always available, is moving to its next phase of evolution; and Communications Service Providers (CSPs) are finding that scaling to new growth is a deliberate and perpetual change journey, not a single transformative event.

Many CSPs are introducing next-generation services to speed up time to market as well as reduce cost. Technologies like 5G, software-defined networking (SDN), network function virtualization (NFV), artificial intelligence (AI), robotic process automation (RPA) and Blockchain are emerging as enablers, with the potential to combine in unpredictable new ways.

As CSPs seek to capture the promise of the Pervasive Network, they need to take advantage of the opportunities made possible by these new technologies, accelerating their current business sustainability while moving to a future-proof position.