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CAPABILITY


We help telecommunication companies boost customer satisfaction, optimize network performance and reliability, and provide services at speed.

NETWORK BUSINESS PROCESS SERVICES

Communications service providers (CSPs) face an onerous dual mandate: Handle today’s dramatically increasing usage amid flat or shrinking revenue; simultaneously, build capabilities for next-generation products and services while still operating legacy platforms.

WHAT WE DO

 

We help CSP clients conquer both challenges by combining our deep industry knowledge with intelligent technology and proven innovation. Accenture Network Business Process Services (BPS) span three critical domains for CSPs, ultimately aiming for transformation into an intelligent, efficient digital operation.

NETWORK ENGINEERING AND OPTIMIZATION

Improve time-to-time market, CAPEX and OPEX efficiency with industrialized network design, deployment and migration.

SERVICE FULFILLMENT

Accelerate the 'order-to-activate' business process—improving the customer experience and lowering cost-to-serve by applying analytics, automation and continuous innovation.

SERVICE ASSURANCE

Ensure services are 'always on': leverage analytics to be more proactive and responsive, minimize service failure, reduce time to repair and increase quality of customer experience, while lowering costs.

RESULTS NETWORK BPS HAS DELIVERED:

Shortened customer migration time from 18 to 2 minutes due to automation

Reduced Field Service Support Operations costs by 30% through consolidation and automation

Improved customer experience and net promoter score from -30 to +35 within 12 months

Value creation of $177 million+ in last fiscal year with the help of analytics


IN THE SPOTLIGHT


WHAT WE THINK


WHO WE WORK WITH

WHO WE ARE

HEINE STENHOLT

Network Business Process Services Lead
– Accenture Operations

"I find it very rewarding to discuss what an attractive future could look like and then jointly design the journey with clients and colleagues."

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