ACCENTURE BUSINESS SERVICE
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Credit Services
Helping lenders and servicers
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OVERVIEW
Accenture Credit Services is a recognized market leader providing business process outsourcing services to consumer and commercial lending institutions around the world.
Our deep credit domain expertise and large-scale processing capabilities help lift significant pressures on the credit industry from internal operational challenges as well as a number of disruptive external market and regulatory forces.
Accenture has proven, unmatched, end-to-end capabilities to help clients transform their operations and position for high performance.
We can deliver:
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A full range of credit services
Accenture provides a full suite of market-leading capabilities across technology, consulting and processing. We help clients tackle the challenges in today's credit industry. -
An industrialized credit process
Accenture uses a flexible right-shore model based on lean manufacturing processes that delivers cost efficiency, high quality and a superb customer experience. -
Deep credit domain expertise
We work with more than 100 major credit institutions helping to re-engineer processes, optimize workforce strategies, implement better technology and streamline operations. -
Licensure compliance
With industry-leading license coverage in 49 states plus Washington DC, and a growing number of approved licenses for our state of the art operations center in Chennai, India, Accenture Credit Services is a demonstrably SAFE Act-compliant onshore and offshore service provider.
SPECIFIC SERVICES
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MCaaS: MORTGAGE & COMPLIANCE as-a-SERVICE |
A truly end-to-end fulfillment capability changing the conversation on mortgage business process outsourcing. |
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RESIDENTIAL MORTGAGE SERVICING & DEFAULT MANAGEMENT |
Helping servicers gain efficiencies, improve process and comply with government and investor requirements. |
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COMMERCIAL CREDIT |
Providing target operating model definition, analytics and back-office processing support. |
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COMMERCIAL REAL ESTATE & PORTFOLIO MANAGEMENT |
Providing managed solutions for mid-market, corporate and real estate businesses. |
ACCENTURE CREDIT SERVICES VIDEO
Accenture Credit Services has delivered high performance since launching in August 2011 and defined a new mortgage industry standard for efficiency and service. Providing digital technology, mobile solutions, e-closing and e-signatures, real-time business intelligence and predictive analytics, Accenture Credit Services is transforming the mortgage experience.
WHAT WE THINK
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The residential mortgage industry: A look ahead
Mike Detwiler discusses the innovation, customer experience, compliance and technology changes on the horizon. -
Embracing digital for mortgage differentiation
Evolving the customer interaction model is key for lenders -
New digital opportunities in unsecured lending for UK banks
Traditional lenders must focus on three areas to grow their unsecured lending business. -
Unlocking home equity lending through a digitally empowered consumer
Investing in digital innovation can capture customers and enhance the borrower experience. -
Mortgage performance indicators in a rapidly changing lending market
A key task for lenders in 2016 will be to respond to and address the evolving mortgage market. -
Millennials: Your mortgage lending present and future
A tech-savvy generation requires a departure from traditional thinking.
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Mortgage lending shaped by the customer
The changing behavior of digital-savvy customers is influencing the mortgage lending landscape in North America.
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North America Mortgage Banking 2020: Convergent disruption in the credit industry
Banks today face convergent disruption—an array of challenges that include tougher regulations, traditional and nontraditional competitors, and digitization. -
The new customer-centric mortgage industry
To be a leader in today's compliance-driven mortgage marketplace, lenders must segment their target markets correctly and create products that meet market demand and changing customer expectations.
WHO WE WORK WITH
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Improved risk analysis and loan decisions
Evaluating risks to ensure more well-grounded and faster loan decisions. -
Efficient end-to-end loan modification processing
Providing fast, efficient end-to-end loan modification processing support for a large bank. -
Claims processing BPO
Helping a large US residential servicer speed up its claims-filing process with claims processing BPO, realizing immediate cost savings of $1.6 million. -
Credit risk portfolio management solution
Helping to significantly reduce risk cost and improve operational efficiency through a credit risk portfolio management solution.
WHO WE ARE
ACCENTURE CREDIT SERVICES LEADERSHIP TEAM
Mike Detwiler
Senior Managing Director
Accenture Credit Services – North America
As the lead for Accenture Credit Services, Mike is responsible for Accenture’s residential and commercial mortgage Business Process Services business. In a career spanning four decades, Mike has focused on manufacturing and software, particularly in the mortgage industry, applying technology to complex challenges in one of the more dynamic financial service arenas. With the founding of Mortgage Cadence in 1999 he set about developing an entirely new breed of comprehensive technologies for the mortgage origination industry, creatively applying rules-driven workflow to systematically simplify processes, decrease cycle times and enforce adherence to business policy in the pursuit of higher quality mortgage loans at increased profit margins. Mortgage Cadence successfully became part of Accenture in 2013, when Mike continued to serve as Accenture Mortgage Cadence’s CEO as a managing director of the firm. Mike became president of Accenture Software in August 2014, where he leads the organization’s global business operations.
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Colette Prior
Managing Director Commercial Services
Accenture Credit Services – North America
Colette Prior is a managing director in Accenture's Credit Services division and is responsible for the division's global commercial credit practice. This team provides analytical and support services, including loan origination, underwriting capabilities, credit risk management functions and loan servicing support across multiple commercial asset classes. In addition, this team provides lease administration, CRE accounting services and fund accounting. She has over more than 20 years of experience in the commercial credit and real estate industry. Prior to joining Accenture, Colette was vice president of CMBS Portfolio Management at JPMorgan Chase. As head of the CMBS Portfolio Management division she was responsible for the structuring and risk management of the firm's commercial loan portfolio and for Rating Agency, Investor and securitization due-diligence. Colette is an active member of trade organizations and has focused on driving consistency and data integrity within the credit industry.
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